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JOIN US FOR THE 2021 ADOLESCENT SYMPOSIUM ON FEBRUARY 11TH

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Frequently Asked Questions

How do I login? 
Please login by entering the email address that you used to register for the conference. The login is the same page you registered on. If you have multiple email addresses and you forgot which one you used, try each one. As a first-time user, you will need to set your password by clicking on the link below the sign in box. Here, you can set your password, using the email address you registered with. 
 
How do I update my profile? 
The first time you log in is the best time to update your profile. In the main menu bar at the top of the screen you will click on the avatar. You will then click on the “Profile/Account” option. In the upper right corner of the popup, you will see “Edit Profile” where you can add your photo, social links, and bio. 
 
Can I use my company login? 
No. The login credentials sent to you are specifically for the virtual platform and are unique to you. 
 
May I share my login with another colleague? 
Everyone must register and pay separately to access the virtual event platform from an individual computer. Your user email/login can only be signed in with one device at the same time. If a second user attempts the same email/password on another device, they will kick you off the platform by logging themself in. 

Can I upgrade my ticket for the 30-day streaming pass? 
Of course! Upgrading your ticket to the streaming pass is a simple process. Simply go to the registration page and click the “Upgrade to Full Pass” button below the form on the left side.

Refunds are not available, however you can upgrade to the 30-day streaming pass. Instructions are above ^.


Tech Support + Live Event Questions 
 
Are there any technical requirements or best practices I should know for an ideal virtual experience? 
Yes. First, it is best to use a desktop or laptop computer. Second, it is advised to only use Chrome or Firefox as your browser. If you do not have either of these browsers on your device, simply download Chrome or Firefox, and then you can copy/paste the link into the browser. Internet Explorer or Safari may hinder your virtual experience. 
 
How do I participate in the live Q&A portion? 
When live Q&A begins, your screen will refresh. Click on the button to attend. Zoom will open and you will click again to attend. Zoom will open in a new window. You are still in the conference and can navigate back to the conference by clicking or tabbing back to the original window. 
 
Some items look out of focus. What can I do to resolve that? 
You likely need to check your computer settings and adjust the resolution: 
 
  1. Choose Start→Control Panel→Appearance and Personalization and click the Adjust Screen Resolution link. The Screen Resolution window appears. … 
  2. Click the arrow to the right of the Resolution field and use the slider to select a higher or lower resolution. … 
  3. Click OK. … 
  4. Click the Close button. 
 
What if I have technical issues or questions during the conference? 
If you encounter technical issues, please click on “Live Technical Support” at the bottom right of your screen. This will appear during live conference hours and will connect you with our virtual platform staff, who are ready to support your requests. 
 
Engage & Connect 
 
When can I visit with Sponsor Showcase? 
The exhibit hall will be all day! Please stop by and chat with our exhibitors, throughout the day and in between sessions! 
 
How do I engage in the Sponsor Showcase? 
When you enter the Hall from the main menu of the conference, you will see the interactive sponsor booths in front of you. You can enter a booth by clicking on the logo. Once you enter the booth you will find interactive and downloadable resources, multiple options for communicating with the company representatives, and the requirements for raffles if applicable. Most booths will have a live representative to connect with via video call, chat, email, etc. throughout the conference as well as webinar access throughout the day. 
 
How do I engage with my peers and fellow conference attendees? 
Visit the Social Lounge to see who is online. Those attendees with a green dot near their profile picture are online and may be available to chat. Click on the attendee’s name to see more information and to send a message.